.check_ticket_text {
    font-family: "OpenSans-Regular";
    font-weight: 600;
    font-size: 20px;
    line-height: 28px;
    color: #181818;
    text-align: center;
    margin-bottom: 5px;
    margin-top: 15px;
}

.check_ticket_status_text_btn_bg {
    background: linear-gradient(270deg, #ff7c1c8a 0%, #88adff73 100%);
    padding: 20px 15px;
    margin-bottom: 40px;
}

.ptnew_ticket_text:before {
    content: 'Ticket';
    top: -60px;
}

.check_ticket_text_btn_wrapper {
    display: flex;
    justify-content: center;
    align-items: center;
    flex-wrap: wrap;
}

.ptnew_helpdesk_section .ptnew_web_common_secondary_btn {
    margin-left: 15px;
}

.ptnew_helpdesk_section .ptnew_para {
    margin-top: 20px;
    margin-bottom: 30px;
}

.ptnew_helpdesk_create_ticket_section .ptnew_web_common_secondary_btn {
    margin-right: 15px;
    margin-left: 0px;
}

.ptnew_web_common_secondary_btn a {
    text-decoration: none;
    color: #001A53;
}

.ptnew_web_common_secondary_btn:hover a {
    color: #ECF0FF;
}

.ptnew_helpdesk_form_label {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 14px;
    line-height: 20px;
    color: #181818;
}

.ptnew_helpdesk_form_select {
    background-color: #F8F8F8;
    border: 1px solid #F8F8F8;
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 14px;
    line-height: 20px;
    color: #181818;
}

.ptnew_helpdesk_form_input {
    background-color: #F8F8F8;
    border: 1px solid #F8F8F8;
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 14px;
    line-height: 20px;
    color: #181818;
    position: relative;
}

.email_icon:before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    background-color: #EDEDED;
    width: 50px;
    height: 50px;
}

.ptnew_helpdesk_block_head {
    font-family: "OpenSans-Regular";
    font-weight: 600;
    font-size: 20px;
    line-height: 30px;
    color: #FFFFFF;
}

.ptnew_helpdesk_helpine_contact_head {
    font-family: "OpenSans-Regular";
    font-weight: 600;
    font-size: 16px;
    line-height: 28px;
    color: #FFFFFF;
    margin-bottom: 0;
}

.ptnew_helpdesk_helpine_contact_content {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 14px;
    line-height: 30px;
    color: #FFFFFF;
    word-break: break-all;
}

.ptnew_helpdesk_helpine_contact_content i {
    color: #F58634;
    margin-right: 6px;
}

.ptnew_helpdesk_helpine_contact_wrapper {
    background-color: #001A53;
    box-shadow: 5px 5px 30px rgba(59, 122, 205, 0.3);
    border-radius: 30px;
    background-image: url('https://cdn.poshantracker.in/public-assets/image/NewHomepage/ptnewhome_faq_tabs_bg_lines.svg');
    background-position: right bottom;
    background-repeat: no-repeat;
    padding: 26px 25px;
    /* margin-top: -180px; */
}

.ptnew_helpdesk_helpine_contact_innerwrapper {
    margin-top: 25px;
}

.ptnew_helpdesk_form_wrapper {
    border-bottom: 1px solid #D7D7D7;
    padding-bottom: 30px;
}

.ptnew_helpdesk_create_ticket_awc_bydist {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 18px;
    line-height: 30px;
    color: #000000;
}

.ptnew_helpdesk_create_ticket_navlinks {
    font-family: "OpenSans-Regular";
    font-weight: 700;
    font-size: 16px;
    line-height: 20px;
    color: #5C5C5C;
}

.ptnew_helpdesk_create_ticket_navpills {
    margin-top: 20px;
}

.nav-link.ptnew_helpdesk_create_ticket_navlinks:focus,
.nav-link.ptnew_helpdesk_create_ticket_navlinks:hover {
    color: #5C5C5C;
}

.nav-pills.ptnew_helpdesk_create_ticket_navpills .nav-link.ptnew_helpdesk_create_ticket_navlinks.active,
.nav-pills.ptnew_helpdesk_create_ticket_navpills .show>.nav-link.ptnew_helpdesk_create_ticket_navlinks {
    background-color: #001A53;
    color: #fff;
}

.ptnew_helpdesk_thankyou_head {
    font-family: "OpenSans-Regular";
    font-weight: 600;
    font-size: 32px;
    line-height: 40px;
    color: #001A53;
}

.ptnew_helpdesk_thankyou_details_heading {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 14px;
    line-height: 20px;
    color: #747474;
    margin-bottom: 5px;
}

.ptnew_helpdesk_thankyou_details_desc {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 16px;
    line-height: 24px;
    color: #000000;
}

.ptnew_helpdesk_thankyou_details_inner_wrapper {
    border-bottom: 1px solid #D7D7D7;
}

.ptnew_helpdesk_thankyou_details_wrapper {
    background-color: #FFFFFF;
    border: 1px solid #F6F6F6;
    box-shadow: 5px 5px 20px rgba(0, 0, 0, 0.1);
    border-radius: 20px;
    padding: 20px 40px;
    margin-top: 15px;
    margin-bottom: 30px;
    position: relative;
}

.ptnew_helpdesk_pending_tickets_label {
    font-family: "OpenSans-Regular";
    font-weight: 700;
    font-size: 12px;
    line-height: 20px;
    color: #FFFFFF;
    background-color: #F58634;
    border-radius: 4px;
    text-align: center;
    position: absolute;
    top: 20px;
    right: 30px;
    padding: 2px 10px;
    width: auto;
    margin-bottom: 0;
}

.ptnew_helpdesk_complete_tickets_label {
    font-family: "OpenSans-Regular";
    font-weight: 700;
    font-size: 12px;
    line-height: 20px;
    color: #FFFFFF;
    background-color: #28854C;
    border-radius: 4px;
    text-align: center;
    position: absolute;
    top: 20px;
    right: 30px;
    padding: 2px 10px;
    width: auto;
    margin-bottom: 0;
}

.ptnew_helpdesk_under_review_tickets_label {
    font-family: "OpenSans-Regular";
    font-weight: 700;
    font-size: 12px;
    line-height: 20px;
    color: #CA4D00;
    background-color: #FEF3C6;
    border-radius: 4px;
    text-align: center;
    position: absolute;
    top: 20px;
    right: 30px;
    padding: 2px 10px;
    width: auto;
    margin-bottom: 0;
}

.ptnew_helpdesk_alerting_text {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 16px;
    line-height: 24px;
    color: #000000;
}

.ptnew_helpdesk_alerting_link {
    color: #001A53;
    text-decoration: underline;
}

/* file upload */
.custom_upload_box {
    border: 2px dashed #23408e;
    border-radius: 8px;
    padding: 40px 20px;
    text-align: center;
    background: #fafafa;
    cursor: pointer;
    transition: 0.3s;
}

.custom_upload_box.drag-active {
    background: #eef4ff;
    border-color: #0d6efd;
}

.upload_label {
    width: 100%;
    cursor: pointer;
}

.upload_icon {
    font-size: 40px;
    color: #23408e;
    margin-bottom: 10px;
}

.upload_label span {
    color: #23408e;
    font-weight: 600;
}

.selected_file_name {
    color: #23408e;
    font-weight: 500;
}

.new_helpdesk_character_limit_text {
    font-family: "OpenSans-Regular";
    font-weight: 500;
    font-size: 12px;
    line-height: 20px;
    color: #747474;
}

.new_helpdesk_browse_text {
    font-family: "OpenSans-Regular";
    font-weight: 600;
    font-size: 14px;
    line-height: 20px;
    color: #001D67;
}

.new_helpdesk_drag_text {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 14px;
    line-height: 20px;
    color: #333333;
}

.new_helpdesk_file_size_text {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 12px;
    line-height: 20px;
    color: #6E707E;
}

.upload_success_msg {
    color: green;
    font-family: "Montserrat-Medium";
    font-size: 14px;
    margin-top: 10px;
}

.selected_file_name {
    color: #0d6efd;
    font-size: 14px;
    font-weight: 500;
    word-break: break-word;
}

.new_helpdesk_file_size_text {
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 12px;
    line-height: 20px;
    color: #6E707E;
}

.ptnew_helpdesk_satisfied_btn {
    font-family: "OpenSans-Regular";
    font-weight: 600;
    font-size: 16px;
    line-height: 20px;
    color: #3B82F6;
    background-color: transparent;
    border: 1px solid #3B82F6;
    border-radius: 26px;
    padding: 10px 50px;
}

.ptnew_helpdesk_satisfied_btn.active {
    background-color: #3B82F6;
    color: #fff;
}

.ptnew_helpdesk_satisfied_btn:hover {
    background-color: #3B82F6;
    color: #fff;
}

.ptnew_web_common_primary_btn.disabled {
    font-family: "OpenSans-Regular";
    font-weight: 700;
    font-size: 14px;
    line-height: 24px;
    color: #8A8A8A;
    background-color: #EFEFEF;
    border: 1px solid #EFEFEF;
    border-radius: 30px;
    padding: 8px 20px;
    cursor: default;
}

.ptnew_web_common_primary_btn.disabled:hover {
    background-color: #EFEFEF;
    color: #8A8A8A;
}

.ptnew_helpdesk_emoji_wrapper {
    display: flex;
    align-items: center;
}

.ptnew_helpdesk_emoji_text {
    font-family: "OpenSans-Regular";
    font-weight: 600;
    font-size: 10px;
    line-height: 14px;
    color: #181818;
    text-align: center;
    margin-top: 8px;
}

/* .ptnew_helpdesk_emojis:hover {
  border: 1.5px solid #527CDC;
  border-radius: 20px;
  padding: 6px;
  transform: scale(1.1);
} */

.ptnew_emoji_card {
    padding: 8px;
    border: 2px solid transparent;
    border-radius: 12px;
    transition: 0.3s ease;
    cursor: pointer;
}

.ptnew_emoji_card.active {
    border: 2px solid #3d73dd;
    background: #f4f8ff;
}

.ptnew_emoji_card:hover {
    border: 2px solid #3d73dd;
}

.new_helpdesk_thank_you_text {
    font-family: "OpenSans-Regular";
    font-weight: 600;
    font-size: 32px;
    line-height: 40px;
    color: #001A53;
}

.new_helpdesk_thank_you_subtext{
    font-family: "OpenSans-Regular";
    font-weight: 400;
    font-size: 18px;
    line-height: 22px;
    color: #5C5C5C;
}


/* file upload */

/* media query */

@media screen and (max-width: 1024px) {
    .ptnew_helpdesk_helpine_contact_wrapper {
        margin-top: 0px;
    }
}

@media screen and (max-width: 991px) {
    .ptnew_helpdesk_helpine_contact_wrapper {
        margin-top: 0px;
    }

    .ptnew_ticket_text .ptnew_para {
        font-size: 16px;
    }

    .ptnew_helpdesk_section .ptnew_para {
        margin-top: 10px;
        margin-bottom: 20px;
    }

    .ptnew_helpdesk_satisfied_btn{
        padding: 10px 30px;
    }
}

@media screen and (max-width: 767px) {

    .ptnew_ticket_text:before {
        top: 0px;
    }

    .ptnew_helpdesk_thankyou_details_wrapper {
        padding: 20px 0px;
        box-shadow: none;
        margin-bottom: 10px;
        margin-top: 0;
        border: none;
    }

    .check_ticket_text {
        margin-bottom: 10px;
    }

    .ptnew_helpdesk_helpine_contact_wrapper {
        margin-top: 50px;
        /* margin-bottom: 50px; */
    }

    .ptnew_helpdesk_thankyou_details_desc{
        margin-bottom: 15px;
    }

}